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Frequently Asked Questions


You might find the answer to your own question below. If not, send us an email via our Contact page.


How will my item be shipped?

Seedling USA ships all items via UPS or FedEx from our warehouse in California.  During checkout, you can choose how you would like your item to be shipped.  For all orders over $50, your shipping is FREE!


How do I exchange or return a product?

At Seedling USA, we are committed to producing a quality product that any child will love!  If you are not completely satisfied with your product, please email us at help@seedlingusa.com and gladly refund or exchange your purchase.


What types of payments do you accept?

We accept payment by Visa, American Express, Discover and Paypal through our secure payment gateway.


How do I get help with a Seedling project?

Stuck? Let us help. Email us at help@seedlingusa.com A member of our Seedling team will be more than happy to troubleshoot.


How to make the most out of your Seedling kit?

  1. Think creatively! Our kits are designed to nurture imaginative solutions. In other words, there’s no one right way to do it.
  2. Let them play around with color, materials, tools and design. Even if it leads to mistakes. No matter what, it’s a great learning experience.
  3. Making something together is a wonderful way to create memories you can share forever. And don’t worry if you don’t finish the project in one session. Pack it away for another day.

We’ve lost our kit instructions. How do we get another set?

Easy. Just email us at help@seedlingusa.com and one of our team will help you out.

What’s the perfect age for my kid to start enjoying Seedling activity kits?

Our award-winning kits are designed to inspire children ages 3-12 to explore and engage in creative ‘open-ended’ play. Our kits also cross all sorts of ethnic and cultural barriers. Because it’s a universal truth: kids everywhere love to learn, explore, create and play. See our Safety page for full information on all products.


When did Seedling start?

Seedling is a New Zealand-based company founded in 2006 by Phoebe Hayman, a mother of two who struggled to find great gift ideas for kids. The company began with activity kits and broadened to include the popular Pocket Money Collection in 2012. In 2014, Seedling opened its US office in Irvine, California. Today, the brand has an international fan base and is sold in over 20 countries.


Where are Seedling products made?

Seedling activity kit and pockey money products are designed and assembled in Auckland, New Zealand using both local and imported components of the highest quality.


Is Seedling packaging environmentally friendly?

We believe strongly in reducing our carbon footprint wherever we can. Seedling’s activity kit cardboard packaging is made in New Zealand and is 100% recycled and recyclable. The plastic windows included in some of this packaging are PET. All activity kit package labelling is also made in New Zealand from sustainably forested label and Kraft stock. And where this packaging includes wood, it’s made from sustainably harvested trees.


Where can I buy Seedling products?

Seedling products are sold around the globe and across the country in all sorts of retail spaces, from department stores and world-famous emporiums to museums and bookstores. They’re a hit wherever they go.


Are Seedling kits and toys safe for my kids?

Please view our Safety page for full information.


I’m a member of the Press. How do I get in touch?

Simply Contact Us or send us an email to info@seedlingusa.com A member of our team will be in touch to help you with whatever you need.


How do I contact Seedling?

We would love to hear from you!  If you have any questions or comments, please contact us and one of our team members will be happy to help you.  You can email us at: help@seedlingusa.com or call our toll free number: 1-855-500-9260 during standard business hours PST.


Question not answered? Contact us with your question, or send us an email at info@seedlingusa.com


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We invite you to shop your local Seedling destination (goodthingsforkids.com) so we can provide you with the best possible service. There you will find our amazing activity kits and products with all the pricing, shipping fees, and taxes for your region.

We invite you to shop your local Seedling destination (seedling.com.hk) so we can provide you with the best possible service. There you will find our amazing activity kits and products with all the pricing, shipping fees, and taxes for your region.