Here are the answers to our most frequently asked questions. If you don't see the answer you're looking for, please reach out to our Customer Care Team. We're happy to help!
So that our employees may celebrate the holidays with their own families, our Customer Care Team will be unavailable on Sunday, December 25th and Monday, December 26th. We look forward to assisting you on Tuesday, December 27th.
I have the instructions, but still need a little help with my activity kit.
To help you along on your creative journey, check out our Tips & Tricks post on how to make our most popular kits. We want to make sure you begin your new art project with confidence and ease. As always, if you have questions or need additional help, please don’t hesitate to contact us—we’re just an email away at firstname.lastname@example.org.
What are my promotional code requirements?
If you have a promo code, you’ll be able to enter it during checkout and we’ll adjust your order total to factor in the discount. It’s important to note that our first time purchase discount codes can only be applied to orders $30 or more.
How will my item be shipped?
Seedling USA ships all items via UPS or FedEx from our warehouse in California. During checkout, you can choose how you would like your item to be shipped. For all orders over $50, your shipping is FREE! Please note: Gift card amounts do not apply toward the $50 minimum purchase for free shipping.
How do I exchange or return a product?
At Seedling USA, we are committed to producing a quality product that any child will love! If you are not completely satisfied with your product, please email us at email@example.com or click here to process your return, and we'll gladly refund or exchange your purchase.
Note: When emailing firstname.lastname@example.org about a return, please include your order# in the subject line.
What types of payments do you accept?
We accept payment by Visa, American Express, Discover and Paypal through our secure payment gateway.
How do I get help with a Seedling project?
Stuck? Let us help. Email us at email@example.com A member of our Seedling team will be more than happy to troubleshoot.
How to make the most out of your Seedling kit?
We’ve lost our kit instructions. How do we get another set?
Easy. Just email us at firstname.lastname@example.org and one of our team will help you out.
What’s the perfect age for my kid to start enjoying Seedling activity kits?
Our award-winning kits are designed to inspire children ages 3-12 to explore and engage in creative ‘open-ended’ play. Our kits also cross all sorts of ethnic and cultural barriers. Because it’s a universal truth: kids everywhere love to learn, explore, create and play. See our Safety page for full information on all products.
When did Seedling start?
Seedling is a New Zealand-based company founded in 2006 by Phoebe Hayman, a mother of two who struggled to find great gift ideas for kids. The company began with activity kits and broadened to include the popular Pocket Money Collection in 2012. In 2014, Seedling opened its US office in Irvine, California. Today, the brand has an international fan base and is sold in over 20 countries.
Where are Seedling products made?
Seedling activity kit and pockey money products are designed and assembled in Auckland, New Zealand using both local and imported components of the highest quality.
Is Seedling packaging environmentally friendly?
We believe strongly in reducing our carbon footprint wherever we can. Seedling’s activity kit cardboard packaging is made in New Zealand and is 100% recycled and recyclable. The plastic windows included in some of this packaging are PET. All activity kit package labelling is also made in New Zealand from sustainably forested label and Kraft stock. And where this packaging includes wood, it’s made from sustainably harvested trees.
Where can I buy Seedling products?
Seedling products are sold around the globe and across the country in all sorts of retail spaces, from department stores and world-famous emporiums to museums and bookstores. They’re a hit wherever they go.
Are Seedling kits and toys safe for my kids?
Please view our Safety page for full information.
I’m a member of the Press. How do I get in touch?
How do I contact Seedling?
We would love to hear from you! If you have any questions or comments, please contact us and one of our team members will be happy to help you. You can email us at: email@example.com or call our toll free number: 1-855-500-9260 during standard business hours PST.
Question not answered? Contact us with your question, or send us an email at firstname.lastname@example.org